1. Contact Information
Phroxxenquivranx.world (Iltora) is committed to ensuring your satisfaction with every purchase.
Address: 555 W Main St, Durham, NC 27701, USA
Email: admin@phroxxenquivranx.world
For refund requests or questions about returns, please contact us using the email above. We aim to respond within 2 business days.
2. Return Eligibility
You may request a return within 30 days of the delivery date. To be eligible for a return, the product must be:
- Unopened and in its original, sealed packaging
- In the same condition in which you received it
For hygiene and safety reasons, opened supplements cannot be returned. We recommend storing unopened products in a cool, dry place until you are ready to use them.
3. How to Request a Return
To initiate a return:
- Email admin@phroxxenquivranx.world with your order number and reason for the return
- Our team will respond with return instructions and any required documentation
- Pack the product securely in its original packaging if possible
- Ship the product to the address we provide
Return shipping is generally the responsibility of the customer unless the product is defective or we have made an error. We recommend using a trackable shipping service and retaining proof of postage.
4. Refund Processing
Once we receive your returned product and verify it meets our return criteria:
- Refunds are typically processed within 5–10 business days
- Refunds are issued to the original payment method used for the purchase
- Depending on your bank or card provider, it may take additional time for the refund to appear on your statement
We will notify you by email when your refund has been processed. If you have not received your refund after 10 business days, please contact us.
5. Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described:
- Contact us within 7 days of delivery
- Provide your order number and a description (and photos if helpful) of the issue
- We will arrange a replacement or full refund at no extra cost to you
- We may ask you to return the defective item for quality inspection
6. Non-Refundable Items
The following are generally not eligible for refunds:
- Opened supplement bottles or broken seals
- Custom or personalised orders (unless defective)
- Products returned after the 30-day return window
7. Order Cancellations
You may cancel your order before it is shipped. Contact us as soon as possible. Once an order has been dispatched, our standard return policy applies. We cannot guarantee cancellation of orders that have already entered the shipping process.
8. Partial Refunds
In certain circumstances, we may offer a partial refund instead of a full refund. For example, if a product is returned in a condition that does not meet our full return criteria, we may offer a reduced refund. We will communicate any such decision clearly.
9. Questions and Support
If you have questions about refunds, returns, or your order, please contact us at admin@phroxxenquivranx.world. We are here to help and aim to resolve any issues promptly and fairly.